When should I order my Ship-A-Cake?
It’s best to order your cake a week ahead of time.
Please select a DELIVERY DATE 24 hrs before expected serving date to allow our cake to thaw for the required 24 hrs in a refrigerator before serving.
Please select a date at least 2 days before you need your cake.
We only ship on Mondays thru Thursdays and bake every cake to order. We ship cakes with Fedex Overnight and cakes arrive by 8pm the following day. No Saturday deliveries.
What methods do you use for shipping?
We use FedEx and USPS. We have had the best success rate with these two carriers.
Cakes and Pies will always go via FedEx Overnight (arriving by 8pm next business day)
All other items default to FedEx 2-day, however we will choose to send your items with either FedEx or USPS priority mail and will decide based on the rate you paid and the quickest method. (I.e., if you choose USPS Priority Mail to NY and FedEx super saver is quicker, we will send with FedEx.) We want it to get to you quickly! If you DO NOT want a specific method, please let us know in the checkout notes. FedEx will NOT ship to a PO BOX address.
NOTE: If you do choose to upgrade to a specific shipping method like FedEx 2Day – will send your items that way.
Can I have an order delivered outside of the 50 United States?
No, we can only ship within the 50 United States (no territories) at the moment. Aside from those, we’re able to send overseas to US Military APO and FPO addresses, our boxes can only be delivered domestically within the US (as the risk of items getting stuck in international Customs is just too high)
When will my items ship?
1 day (for cakes) and 2 days (Karma Boxes) before the delivery date you choose at checkout. … unless something unforeseen happens, in which case, we try our best. We will notify you if there is an issue.
What if I put in the wrong address?
It will go to the wrong place. And you’ll have to order and pay all over again and have a brand new shipment sent out. We hate when this happens. It’s super disappointing for everyone. Please DOUBLE CHECK your shipping address at checkout. Email us immediately at email@example.com if you think there has been an error at checkout. Thanks!
How soon can i have something shipped?
We bake everything to order. When you place your order you are given a choice of delivery dates to choose from, these dates are 3-5 days from now. After that your overnight or 2 day shipping options come into play.
Why are cakes shipped separately? Am I being charged twice for shipping?
We ship cakes separately to ensure they arrive in as perfect condition as possible. They are specially packaged and charged differently than other items. We send each cake FedEx Overnight (roughly costing $175, but we have a special deal with FedEx, and are able to do a much lower flat fee per cake.)
Other items ship at a slower rate (2 days) for much less money. They are packaged to ship separately. That Overnight price is quite different from the cakes.
We do offer the ability for you to send items faster at your choice and expense, but at our pretty great rates.
Why are you automatically charging me Route.com insurance?
Because we love you! And we want your shipping experience with us to be a positive one. The shipping services have become overloaded with the COVID situation. They are delivering unprecedented amounts of packages each day and even more over the holidays. Packages will get lost, have delays and just not show up. Your items may sit way too long because of this and Route.com Insurance will take care of sending you a new order or getting a refund to you. You pay a tiny amount to be 100% covered.
Please note that if you OPT-OUT of the Route.com Shipping Protection Insurance, Karma Baker will NOT REFUND you for any lost, stolen, late or damaged shipments. This would now be your responsibility. Don’t uncheck that box 😉